Privacy Policy
DBC Technologies Ltd.
Effective Date: January 1, 2024 | Last Updated: October 9, 2026
DBC Technologies Ltd. (“DBC,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, use, store, share, retain, and protect information when you access our websites, applications, platforms, and services, including when you connect third-party accounts such as Facebook, Instagram, Google, and LinkedIn.
This Privacy Policy applies to DBCtechnology.com, OmniCallAI.com, BusinessToolKitAI.com, MailThreadAI.com, AILeadEase.com, and other applications, platforms, tools, or services wholly owned and operated by DBC Technologies Ltd.
1. Information We Collect
1.1 Information You Provide Directly
When you register for, purchase, or use our services, we may collect:
- Name and contact information, including email address and phone number
- Business name, address, and business details
- Account information and authentication details
- Calendar availability and scheduling preferences
- Content, images, and other materials submitted for publication
- Communications with our company, including email, telephone, SMS, and support requests
1.2 Information Collected Through Connected Third-Party Accounts
Our applications may allow you to connect third-party services using secure authorization methods such as OAuth. Depending on the platform, functionality, and permissions you approve, we may access:
Google and Google Calendar
- Google account email address
- Calendar identifiers and metadata
- Calendar availability information
- Calendar events required for authorized scheduling activities
Google Business Profile
- Business account and location identifiers
- Business Profile information
- Customer reviews and review responses, where authorized
- Information necessary to create or manage authorized business updates
Facebook and Instagram (Meta)
- Facebook Page identifiers and names
- Instagram professional account identifiers and names
- Page and account information required to establish connections
- Information necessary to create and publish authorized social media content
- Publishing status and related information made available through approved permissions
- Authorization tokens required to maintain connected accounts
- Basic account information made available through authorized permissions
- LinkedIn Company Page identifiers and associations
- Information necessary to manage and publish authorized business content
We request access only to information reasonably necessary to provide the services and features you authorize. Connecting a third-party account is voluntary, although some features require authorization.
1.3 Automatically Collected Information
We may collect IP addresses, browser and device information, operating system details, usage logs, interaction timestamps, error reports, and performance information to maintain, secure, troubleshoot, and improve our services.
2. How We Use Your Information
- Provide and maintain products and services; create and manage customer accounts
- Authenticate users and connected third-party accounts
- Enable social media content creation, review, scheduling, and publishing
- Manage authorized Google Business Profile activities
- Synchronize calendars and schedule appointments
- Operate AI voice agents and automated communication services
- Provide customer support and transactional communications
- Monitor performance, maintain security, and comply with applicable law
Information obtained through third-party integrations is used only for purposes permitted by the authorization and applicable platform policies.
3. Facebook and Instagram Integration
3.1 Account Authorization
Our applications may allow businesses to connect Facebook Pages and Instagram professional accounts through Meta’s authorization process. You choose whether to grant the requested permissions. DBC does not require you to provide your Facebook or Instagram password directly to our application.
3.2 Social Media Publishing
When authorized, our applications may identify eligible connected Pages or professional accounts, prepare content using information provided by your business, support content review or approval, schedule approved content, automatically publish it according to your selected schedule and settings, and retrieve relevant publishing status information.
Publishing is performed on behalf of the connected business using granted permissions. DBC does not claim ownership of customer-provided content merely because it is processed or published through our applications.
3.3 Use of Meta Data
We use information obtained through Meta to provide customer-authorized social media functionality. We do not sell Facebook or Instagram account information or use Meta API information to build unrelated advertising profiles. Access is limited to authorized systems and personnel providing or supporting the service.
4. Google and LinkedIn Integration
4.1 Google Services
Where authorized, our applications may use Google account information, Google Calendar data, and Google Business Profile information for scheduling, business profile management, publishing, and related functionality. DBC’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including applicable Limited Use requirements.
4.2 LinkedIn Services
Where authorized and supported by approved API access, our applications may allow customers to connect LinkedIn accounts or Company Pages to manage and publish business content. LinkedIn information is used only for authorized features permitted under applicable LinkedIn API agreements.
5. Data Sharing and Third-Party Service Providers
We may share information with trusted providers when necessary to deliver services, including cloud hosting and database providers, authentication and security providers, and communication providers such as Vonage. We may also share information with third-party platforms authorized by the customer for publishing, scheduling, or account management.
Information may be disclosed when required by law or legal process, to investigate fraud or security incidents, or to protect the rights, property, or safety of DBC, customers, or others. DBC Technologies Ltd. does not sell personal information.
6. Data Storage and Security
We maintain reasonable administrative, technical, and organizational safeguards, including secure hosting, access controls, restricted production access, protection of authorization credentials, and security monitoring. OAuth tokens are maintained in secured systems for authorized connected-account functionality. No internet-based system can guarantee absolute security.
7. Data Retention
We retain personal information as long as reasonably necessary to provide services, fulfill the purposes described in this policy, and meet legal obligations. Connected-account information and authorization tokens are retained as needed to maintain authorized integrations or fulfill applicable operational and legal requirements.
When a connection is terminated or a valid deletion request is processed, associated information is deleted or otherwise handled according to applicable platform requirements, retention obligations, and legal exceptions. Records required for accounting, regulatory compliance, dispute resolution, or security may be retained to the extent necessary.
8. Facebook and Instagram Data Deletion Instructions
This section explains how users of DBC applications, including AI Business Toolkit, can disconnect Facebook or Instagram and request deletion of associated information.
8.1 Disconnecting Facebook or Instagram
You may revoke authorization through your Facebook or Instagram account settings. On Facebook:
- Log in to Facebook.
- Open Settings & Privacy, then Settings.
- Find Business Integrations or the relevant connected-applications section.
- Locate AI Business Toolkit or the applicable DBC application.
- Select the option to remove or revoke access.
Meta may change the names and locations of these settings. Revoking access prevents further use of that authorization but does not necessarily delete information previously stored by DBC.
8.2 Requesting Deletion of Your Data
Email socmed@dbctechnology.com with the subject “Facebook/Instagram Data Deletion Request” and include:
- Your name and email address associated with your Business Toolkit account
- The business name associated with the connected account
- Whether the request concerns Facebook, Instagram, or both
- Whether you wish to delete only connected-account information or your entire Business Toolkit account
Do not send passwords, access tokens, or other sensitive login credentials. We may request reasonable verification of your authority to make the request.
8.3 What Happens After a Deletion Request
After receiving and verifying a valid request, DBC will:
- Identify the relevant Business Toolkit account and connected Meta information.
- Disconnect the relevant integration where applicable.
- Delete associated authorization tokens and stored connection information, subject to legal requirements.
- Delete other Meta-derived information no longer required or legally retained.
- Confirm completion using the contact information provided.
We process verified requests without undue delay and within applicable legal and platform requirements. Information required by law may be retained only to the extent necessary.
8.4 Deleting Your Entire Business Toolkit Account
To request deletion of your complete Business Toolkit account, email socmed@dbctechnology.com with the subject “Business Toolkit Account Deletion Request” and identify the business account. We will provide instructions to verify and process the request.
8.5 Data Published to Facebook or Instagram
Deleting data stored by Business Toolkit does not necessarily remove posts already published on Facebook or Instagram. Published content may remain according to those platforms’ settings and policies. Customers can manage published content through their Facebook or Instagram accounts, subject to available controls.
9. Your Privacy Choices and Rights
Depending on your location and applicable law, you may request access to or correction or deletion of personal information, withdraw connected-account authorization, request information about data use, and opt out of non-essential marketing communications. We may verify identity or authority before processing requests.
10. Children’s Privacy
Our services are intended for business and professional use and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13 through our services. If we learn we have collected such information in violation of applicable law, we will take appropriate steps to delete it.
11. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in services, legal obligations, or privacy practices. We will revise the Last Updated date and communicate material changes where required by law.
12. Contact Information
DBC Technologies Ltd.
1661 Davie Street
Vancouver, BC V6G 0E1
Canada
Email: socmed@dbctechnology.com
Phone: 888-887-9862
Website: https://dbctechnology.com
For Facebook or Instagram data deletion requests, see Section 8.