OmniCallAI - Enterprise - Grade AI Voice Agents for Inbound - Outbound - Appointment Setting
Fully Done For You
We handle everything—from setup to deployment.
Why OmniCallAI is Different
We created OmniCallAI to solve our own customer support and sales challenges. Now we're sharing the platform that transformed our operations.
Unlike competitors, our calendar system books appointments during live AI conversations with real-time availability across multiple team members. Choose from 3 distribution methods.
AI agents intelligently escalate to human experts with full context. No more frustrated customers repeating themselves.
Inbound Solutions: AI Customer Support That Never Sleeps
Handle every inbound call with AI voice agents and AI receptionists trained on your documentation. From basic inquiries to complex technical issues—Tier 1, 2, and 3 support with seamless escalation.
🎯 Multi-Tier Support Coverage
Tier 1: Account inquiries, password resets, order status, FAQs
Tier 2: Technical troubleshooting, configuration, integrations
Tier 3: Complex issues with hot transfer to specialists
📚 Advanced Knowledge Base Integration
Train AI agents with your technical manuals, product guides, and support documentation. Our advanced PDF extractor captures even diagrams and illustrations—converting them to voice-ready knowledge.
📅 Expert Callback Scheduling
Book follow-up appointments with technical experts or account managers during live calls. Multi-rep round robin ensures fair distribution across your support team.
🎙️ Natural Conversation Flow
AI agents understand context, ask clarifying questions, and provide step-by-step troubleshooting just like your best support reps—available 24/7.
📊 Support Analytics Dashboard
Track resolution rates, call duration, customer satisfaction, escalation patterns. Identify common issues requiring attention with real-time dashboards.
🔄 Seamless Hot Transfer
When human expertise is needed, AI agents transfer with full conversation context. No more asking customers to repeat themselves—just smooth escalation to the right person.
Outbound Solutions: AI-Powered Sales at Scale
Automate your outbound sales with AI voice agents that conduct natural conversations, qualify leads, and book appointments. Scale your sales team without scaling headcount.
📞 Automated Outbound Campaigns
Deploy intelligent voice campaigns that call your prospect lists automatically. Natural conversations that qualify leads and book appointments on the spot.
🎯 Smart Lead Qualification
AI agents ask qualifying questions, understand responses, and intelligently route hot leads. Trained on your sales process and product knowledge for accurate qualification.
📅 Instant Appointment Booking
Book meetings with qualified prospects during the call. Multi-rep round robin distributes appointments fairly across your sales team with 3 distribution methods: strict rotation, least recently booked, or equal distribution.
📋 Enterprise Contact Management
Import, manage, and segment contact lists. Intelligent tagging based on conversation outcomes. DNC compliance built-in with automatic opt-out detection.
⚡ Automated Follow-Up
Trigger SMS messages, emails, and webhooks based on call outcomes. Send booking confirmations, follow-up materials, and nurture sequences automatically.
📊 Campaign Analytics & ROI
Track campaign performance, call outcomes, conversion rates, and ROI. Real-time dashboards show call status, appointments booked, and lead quality metrics.
OmniCallAI's Unfair Competitive Advantages
🗓️ Multi-Rep Round Robin Booking
The only platform with true multi-calendar booking that works during live AI conversations. Multiple team members set availability, AI agent books appointments with real-time availability checking. Choose from 3 round robin methods for fair lead distribution.
- Google Calendar & Microsoft Calendar sync
- Buffer time and scheduling rules
- Timezone-aware booking
- Instant email confirmations and SMS reminders
🔄 Hot Transfer Capability
Seamlessly transfer calls to human agents when needed. Enterprise-grade call routing for multi-tier support and sales escalation. AI passes full conversation context—no more asking customers to repeat themselves.
- Tier 1, 2, and 3 support escalation
- Sales to closing specialist transfer
- Full conversation history included
- Smart routing based on expertise
📚 Intelligent PDF Knowledge Base
Convert any PDF manual into voice-agent-ready knowledge. Advanced image-to-text conversion captures diagrams and technical illustrations in context. Highly configurable vector database with extensive settings for accurate, context-aware responses.
- Upload product manuals, technical docs, FAQs
- AI extracts text and images intelligently
- Semantic search for precise answers
- Handles complex multi-page documentation
🛡️ Built-In DNC Compliance
Automatic Do Not Call list management ensures compliance. Master DNC list across all campaigns, AI detects opt-out requests, pre-campaign validation prevents violations.
- Central DNC repository
- Auto-flag numbers from conversation tags
- Import/export DNC lists
- Campaign validation before launch
📊 Real-Time Analytics & Transcripts
Track every call with complete transcripts, sentiment analysis, and outcome tagging. Real-time dashboards show campaign performance, call stats, resolution rates, and conversion metrics.
- Live transcript streaming
- Call recording and playback
- Custom tagging and reporting
- Export data for analysis
🏢 White-Label & Multi-Tenant
Built for agencies and enterprises. Master admin can create client accounts, manage users, and maintain complete isolation. Role-based permissions: master admin, admin, calendar user, and client roles.
- Client-isolated data and campaigns
- Custom branding per client
- Granular permission controls
- Agency audit logs
Perfect For These Industries & Use Cases
🏥 Healthcare & Medical
Appointment scheduling, patient pre-screening, insurance verification, prescription refill reminders, follow-up care coordination.
🏠 Real Estate
Lead qualification, property showing bookings, buyer/seller intake, follow-up calls, open house reminders, mortgage pre-qualification.
⚖️ Legal Services
Consultation scheduling, case intake, document status updates, appointment reminders, referral tracking, billing inquiries.
🏋️ Fitness & Wellness
Class bookings, membership inquiries, personal training scheduling, cancellation management, facility tours, wellness consultations.
🔧 Home Services
Service appointment booking, quote requests, emergency dispatch, follow-up satisfaction calls, maintenance reminders, warranty inquiries.
💼 SaaS & Technology
Tier 1-3 technical support, demo scheduling, trial follow-up, onboarding calls, feature requests, bug reporting, renewal conversations.
🍽️ Restaurants & Hospitality
Reservation management, catering inquiries, event booking, takeout orders, special dietary accommodations, party planning.
🏢 B2B Sales
Prospect qualification, discovery call booking, product demo scheduling, account-based outreach, renewal conversations, upsell campaigns.
🏦 Financial Services
Consultation scheduling, account inquiries, fraud alerts, loan application status, investment reviews, appointment confirmations.
Enterprise-Grade Technical Foundation
🔒 Security & Compliance
- Row-level security (RLS) with client isolation
- Encrypted data at rest and in transit
- OAuth 2.0 for calendar integrations
- TCPA and DNC compliance built-in
- SOC 2 Type II infrastructure (Bolt Database)
- Regular security audits
⚡ Performance & Reliability
- 99.9% uptime SLA
- Global CDN for low-latency voice
- Automatic failover and redundancy
- Real-time WebSocket connections
- Scalable queue system for campaigns
- Sub-second response times
🔌 Integrations & APIs
- Google Calendar & Microsoft Calendar
- Vonage Voice API for telephony
- OpenAI, Anthropic, Deepgram LLMs
- Mailgun for email notifications
- Webhook support for custom integrations
- RESTful API for external systems
Complete Platform Features
Create unlimited AI agents, customize voices, scripts, and behaviors
Deploy outbound campaigns with scheduling, concurrency control, phone rotation
Import CSV/Excel, segment lists, intelligent tagging, DNC management
Multi-rep booking, Google/Microsoft sync, buffer times, timezone support
Upload PDFs, extract text and images, semantic search, context-aware responses
Every call recorded, transcribed, and searchable with full analytics
Trigger SMS, emails, webhooks based on conversation outcomes
Purchase, configure, forward numbers with area code selection
Role-based access, client isolation, white-label capabilities
Live call monitoring, campaign status, queue stats, performance metrics
Customizable booking confirmations, follow-ups, notifications
Mobile SDK, RESTful APIs, webhook routing for custom integrations
Flexible Pricing for Every Business Size
From startups to enterprise, we have a plan that scales with you. Usage-based pricing means you only pay for what you use—no hidden fees, no surprises.
Enterprise Features Included:
- ✓ Unlimited AI voice agents
- ✓ Unlimited campaigns
- ✓ Multi-rep calendar booking
- ✓ Hot transfer capability
- ✓ Advanced knowledge base
- ✓ Real-time analytics
- ✓ White-label ready
- ✓ Priority support
Results That Speak for Themselves
Frequently Asked Questions
How long does setup take?
Most clients are live within 48-72 hours. We handle the entire setup—voice agent configuration, calendar integration, knowledge base training, and phone number provisioning. You focus on your business, we handle the tech.
Can AI really handle complex support issues?
Yes. Our AI agents handle Tier 1 and 2 support effectively, trained on your specific documentation and product knowledge. For complex Tier 3 issues, the AI seamlessly transfers to human experts with full conversation context. You get the best of both worlds—AI efficiency and human expertise when needed.
How does the multi-rep round robin booking work?
Multiple team members set their availability in Google Calendar or Microsoft Calendar. When a prospect wants to book during an AI call, the system checks real-time availability across all calendars and books with the next rep according to your chosen distribution method: strict rotation, least recently booked, or equal distribution. Automatic confirmations and reminders are sent to both parties.
Is this compliant with TCPA and Do Not Call regulations?
Absolutely. OmniCallAI includes built-in DNC list management, automatic opt-out detection from AI conversations, pre-campaign validation, and a master DNC list across all campaigns. You're always in compliance. We also provide audit logs and reporting for regulatory requirements.
What makes OmniCallAI different from competitors?
Three major advantages: (1) True multi-rep round robin calendar booking that works during live conversations, (2) Hot transfer capability with full context to human agents, (3) Advanced PDF knowledge base with image-to-text extraction. Most competitors offer basic IVR or simple chatbots. We built this for enterprise-grade operations.
Can I white-label this for my clients?
Yes. OmniCallAI is built for agencies and resellers. Create client accounts with complete data isolation, custom branding, and granular permissions. Manage all your clients from a single master admin dashboard with full audit trails.
What kind of support do you provide?
Priority support for all clients via email, phone, and in-app chat. We also provide onboarding training, documentation, video tutorials, and ongoing optimization consultations. Our team helps you maximize ROI from day one.
Ready to Transform Your Customer Communication?
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